Frequently Asked Questions
How Do We Get Our Unit Print Done?Please click here to download our PDF instructions.
I purchased your prints somewhere else. Can I purchase JUST frames and mats for them on the site?
Large Frame (24” x 17.5” prints) - http://www.squadrongraphics.com/p-1282-large-frame-only.aspx
Standard Frame (17” x 12” prints) - http://www.squadrongraphics.com/p-1281-standard-frame-only.aspx
Miniature Frames (10.5” x 5.5” prints) - http://www.squadrongraphics.com/p-1280-miniature-frame-only.aspx
Squadron Graphics is a SMALL Company and orders are filled and shipped out as quickly as possible. WE ARE NOT AMAZON! When you select a carrier for shipment that DOES NOT have anything to do with WHEN it ships only HOW it ships. Squadron Graphics is a custom art company. Nothing is sitting on a shelf - when an order is placed it must be MADE and when it is ready it ships. That is why we have dropped all "RUSH" shipment methods from the site leaving only Priority Mail. Priority Mail costs about $0.05 more that First Class Mail and so it means mail and that is all. It does not mean it will go out sooner than anything else. SEE BELOW if you need something faster than normal OR call us! We always are happy to try to meet your needs.
Note that we are sometimes out on the road visiting units and bases and during these times slight delays will occur.
We encourage you to order early for Special Events and if you have a need for an item to arrive by a certain date please specify this in the “ORDERS NOTES” section of your order. If we can not make that date via the shipping method requested we will contact you and confirm your desires.
We will gladly ship anywhere in the world, military FPO's and APO's.
Squadron Graphics tries to ALWAYS get the prints to the Customer in good condition. Please note that we will generally ship UNFRAMED PRINTS flat via USPS PRIORITY MAIL. Framed Items ship mostly by FED EX. UPS is not considered reliable for framed items for numerous reasons - our opinion.
Shipping rates are calculated in Real-time according to product weight and quantity.
a shipment has been sent out, you will be notified with an email
containing the tracking number of your chosen shipping service.